Shipping policy

Shipping Times
All orders are made to order. Please allow 7–12 days for your item to be created, framed, packaged, and delivered to you.

Production Time: 2–4 business days
Shipping Time: 5–8 business days (depending on location)

Shipping Cost
Shipping is calculated at checkout and varies by region.

Tracking
Once your order is dispatched, you will receive a tracking link via email.
If you haven't received tracking within 6 days, please contact us at aivio.customercontact@gmail.com

Lost / Damaged Parcels
If your item arrives damaged or is lost in transit, we will replace it free of charge, provided this complies with our return and refund policy
Simply contact us with photos of the issue.